Refund policy

Returns and Refunds

Life Pharmacy Meadowbank is committed to providing quality products to our customers. We are happy to accept returns if you are not completely satisfied with any product you have purchased online, provided the purchase was made within the last 14 days, the product is unopened and in original condition and the product is eligible for return (excluded products are detailed below).

Unfortunately, we can only complete a ‘return’ for a product that was purchased via Life Pharmacy Meadowbank. If you have purchased a product from another pharmacy or another online site, please contact the store or site directly.

How To Return

Please email us at meadowbank@lifepharmacy.co.nz with the following details: Order number, Product you are wanting to return, reason for return request. Please allow 24 hours on weekdays and 48 hours on the weekend for a reply from our customer service team.

We will then be in touch to ensure the request meets our returns requirements and arrange the details with you. Alternatively you can call us on 09 528 4608 Monday-Friday between 9:00am and 4:00pm to discuss your return.

To help us provide better products, product information and service moving forward we appreciate a brief explanation relating to the reason for the return. We will then ask you to suitably package the product for safe transit and return it to us, to the online order fulfilment centre. We will discuss sending a replacement product or refunding the purchase price to the payment method used to make the original purchase.

Life Pharmacy will not be liable for the loss of any item being returned. We recommend that when returning a product you use tracked delivery. Items which are damaged during the return transit due to inadequate packaging will not be eligible for refund.

Consumer Guarantees Act

We will meet our obligations under the Consumer Guarantees Act and any product which is faulty, damaged, expired or which causes an allergic reaction can be returned at any time for a full refund.

Excluded Items

Items of a personal nature, vitamins, medicines, underwear and opened items, or items sold on mark down or clearance, cannot be exchanged or returned, unless the product is faulty, expired or has caused an allergic reaction.This returns policy only relates to general medicine available and purchased from this site and does not apply to restricted medicines or prescription medicines purchased or dispensed from our physical pharmacy.

In-Store Returns

If you purchased the item in store from our pharmacy, please talk to the store directly, as in-store returns policy may vary.